There is a 3-day free trial with the Pro features. Please use it to check that the app runs on your computer before you pay.
1. When you can get a refund
You can ask for a full refund within 7 days of your first purchase if Dpunk Email Verifier cannot run on your Windows PC and we cannot fix the problem with you. “First purchase” means the first paid order on your account.
2. What is not covered
- Renewals, and upgrades after your first purchase.
- Requests made more than 7 days after the first purchase.
- Changing your mind after the app has run successfully on your PC.
- Limits of your network or mail setup that the documentation describes, such as outbound port 25 being blocked for SMTP probing (the app reports those addresses as unknown by design).
- Accounts suspended for breaking the terms of service.
3. How to ask
Write to support@dpunkmade.com from the email address on your account, within the 7 days, with:
- your order number (it starts with
DPK-); - your Windows version, and what happens when you start the app (an error message or screenshot helps);
- the log file if one was created:
%LOCALAPPDATA%\DpunkEmailVerifier\logs\dpunk.log.
We will try to fix the problem first. If we cannot, we approve the refund.
4. How crypto refunds are paid
Crypto payments cannot be reversed to the sender automatically, so approved refunds are sent manually:
- paid in USDT, for the original USD value of your order (not the current value of the coin you paid with);
- minus the network fee of the refund transaction;
- to a USDT address and network you confirm to us in writing. Please double-check it: transfers to a wrong address cannot be recovered.
When a refund is paid, the subscription for that order ends and its license keys stop being renewed.
5. Payment problems are not refunds
If you paid too little, the order stays underpaid and you can top it up from the payment page. If you paid twice or sent the wrong amount by mistake, contact us with the order number and transaction ID and we will sort it out.
6. Contact
Dpunk Made · support@dpunkmade.com